Frequently Asked Questions - Agency Work Care Assistant

Is the care work guaranteed?

Medilink Nursing Ltd is a Nursing and Care Agency providing short-notice cover (care agency jobs) for Nursing Homes, Residential Homes, Hospitals, Psychiatric Units and Learning Disability Homes. Because of the nature of our business, like all care agencies, we are unable to guarantee a constant supply of work. However, in practice, Nurses and Carers who make themselves available tend to be always working.

How often will I get paid?

Medilink Nursing Nurses (RMN and RGN) and Healthcare Assistants (HCA) are paid weekly every Friday. However, if you want to be paid quicker, we also offer next-day payments! Simply email us a copy of your timesheet to us before 9 AM (with the next-day payment option ticked), and we will sort out a same-day payment for you for FREE.

Am I entitled to holiday pay?

Yes. Holiday pay is accrued for each shift that you do.

Do you provide transport to work placements?

No - however, we will always try and provide you with local shifts, and if needed, help you find a route to get there.

Do you provide training?

At Medilink Nursing we provide our Health Care Assistants (HCA), Registered General Nurses (RGNs) and Registered Mental Nurses (RMNs) with all the mandatory training. Currently, due to social distancing restrictions, we are only able to offer all of our industry-standard training online.

Can I work for Medilink if I need a work permit?

Unfortunately not. As a recruitment agency, we cannot apply for a work permit because we are not recruiting to fill a particular vacancy. For jobs in care, you will need to apply for a permanent position.

What happens if you send me to a company that I don't like or assign me to work I'm not happy with?

Everybody has places that they don't like or jobs they don't like doing. That's ok with us, as we have a large number of clients so can swap things around and make everybody happy.

Will I have to travel far to work?

Some travelling may be involved, but we always try to keep care work travel to a minimum. Generally, we do not like people to be travelling for more than 30 minutes to get to a Residential/Nursing Home or Hospital.

Do I have to wear a uniform?

Yes - You are issued with a uniform before you start with us and this must be worn unless specifically requested by the client.

Is it true that agency staff get the worse tasks?

No, and we want to help make sure it doesn't happen! If you come and work as a HCA/RGN/RMN with Medilink Nursing, we expect you to be treated with respect by the clients we send you to. If this is not the case we take action even if that means losing the client.

If I like a client can I go and work for them?

Yes - You are free to work for who you like. We have a contractual agreement with our clients but usually, we transfer you over to the client after a short notice period.

How long are the shifts?

Care agency work shifts vary. Weekday and Weekend Care Assistant days shifts can be anywhere from 4 to 8 hours long, with 7.5 hours being the most common. Night Care Assistant Jobs tend to be 12-hour shifts.

All of our Nurses and Carers are DBS checked by Aaron's Department

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