FREQUENTLY ASKED QUESTIONS FOR HEALTH CARE ASSISTANTS
We get a lot of questions from Health Care Assistants at Medilink, so we put together a collection of the most asked ones.
Can’t find the answer you were looking for? No worries – you can get in touch using the contact details provided and we will happily do our best to help!
Medilink Nursing Ltd is a Nursing and Care Agency providing short-notice cover (care agency jobs) for Nursing Homes, Residential Homes, Hospitals, Psychiatric Units and Learning Disability Homes. Because of the nature of our business, like all care agencies, we are unable to guarantee a constant supply of work. However, in practice, Nurses and Carers who make themselves available tend to be always working.
Medilink Nursing Nurses (RMN and RGN) and Healthcare Assistants (HCA) are paid weekly every Friday. However, if you want to be paid quicker, we also offer next-day payments! Simply email us a copy of your timesheet to us before 9 AM (with the next-day payment option ticked), and we will sort out a same-day payment for you for FREE.
Yes. Holiday pay is accrued for each shift that you do.
No – however, we will always try and provide you with local shifts, and if needed, help you find a route to get there.
Yes! If you work as a Health Care Assistant (HCA), a Registered General Nurse (RGN), or a Registered Mental Nurse (RMN), we will provide all mandatory training online, free of charge.
Unfortunately not. As a recruitment agency, we cannot apply for a work permit because we are not recruiting to fill a particular vacancy. For jobs in care, you will need to apply for a permanent position.
Everybody has places that they don’t like or jobs they don’t like doing. That’s ok with us, as we have a large number of clients so can swap things around and make everybody happy.
Some travelling may be involved, but we always try to keep care work travel to a minimum. Generally, we do not like people to be travelling for more than 30 minutes to get to a Residential/Nursing Home or Hospital.
Yes – You are issued with a uniform before you start with us and this must be worn unless specifically requested by the client.
No, and we want to help make sure it doesn’t happen! If you come and work as a HCA/RGN/RMN with Medilink Nursing, we expect you to be treated with respect by the clients we send you to. If this is not the case we take action even if that means losing the client.
Yes – You are free to work for who you like. We have a contractual agreement with our clients but usually, we transfer you over to the client after a short notice period.
Care agency work shifts vary. Weekday and Weekend Care Assistant days shifts can be anywhere from 4 to 8 hours long, with 7.5 hours being the most common. Night Care Assistant Jobs tend to be 12-hour shifts.
Contact Details
Email: care@medilinknursing.com
Tel: 0113 8776383 (H/O)
Fax: 0113 2523534
Head Office:
43 Church Lane
Pudsey, LS28 7RR